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Compass conducted research for recently launched British Gas Landlord products


Compass Research worked with British Gas to develop a suitable central heating maintenance proposition that would appeal to the private landlord market.  Compass involved a number of landlords and letting agents in the research (segmented by the number of properties they owned/managed); firstly conducting tele depths to explore individual experiences and needs, then bringing them together into group discussions to brainstorm and develop the ideal landlord support package.

The research explored; proposition development and assisted British Gas in identifying the level of investment and resource allocation required to properly support market penetration.

Compass's research into the Landlord market resulted in the launch of a number of British Gas Landlord Packages: Essentials, Essentials Plus, Landlord Pro and Build Your Own version, each targeting a different segment of the landlord population. 



"The research undertaken by Compass Research provided valuable insight into the core needs of British Gas Landlord customers and furthermore provided a clear indication of the product features that resonated most strongly with this customer group.

The output of the research enabled the design of a clear set of propositions proposals that address the core needs of this group and furthermore informed the formulation of a clear strategy to penetrate the private rental market.

The research process was conducted in a clear, professional and timely manner and the output accurately reflected the stated research objectives.

On a personal level, I have always found Fran and Sue very easy to interact with and their friendly, professional manner makes the experience very rewarding"

Matt Maguire, Business Development Manager, Central Heating Installations, British Gas Services


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